Return & Refund

1. Custom & Personalized Items

• All sales of custom hats, apparel, and engraved merchandise are final.

• We cannot accept returns, exchanges, or refunds on personalized items unless they arrive damaged or defective.

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2. 30-Day Craftsmanship Guarantee

We stand behind our work. If your hat patch becomes loose or falls off within 30 days of delivery under normal wear, we will repair or replace it at no cost.

• To request service, email km2.engraving@proton.me with your order number and a photo of the issue.

• This guarantee covers normal daily use only. It does not cover misuse, intentional damage, or exposure to harsh conditions (such as fire, solvents, or machine washing).

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3. Non-Custom Items

If you purchase a non-custom item (such as a blank hat or accessory without personalization), you may return it within 14 days of delivery if it is:

• Unused

• In original condition

• In original packaging

Customers are responsible for return shipping costs unless the item was defective.

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4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery at km2.engraving@proton.me with:

• Your order number

• A description of the issue

• Photos of the item and packaging

We’ll work with you to send a replacement or issue a refund.

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5. Refund Process

• Approved refunds will be processed back to your original payment method.

• Depending on your bank or payment provider, it may take 5–10 business days for funds to appear.